Ramona’s blog last week has given me a lot of things to think about. Digitisation with all its possibilities allows rapid progress. Ramona also wrote that with the smartphone, everything is possible today to organize, manage, show and share with everyone. I agree with that and would like to go one step further. I can also earn money with the smartphone. I keep in touch with my customers, whether by phone, e-mail or in the social media. I can create new offers, change my homepage and serve the social media as a campaign. This text and its publication have been created in this way. But is that good?
The context counts
Personally, I find that this depends on why I use digitalization. Digitisation – the smartphone and its possibilities are only representative of this – for me is an instrument to make my work easier including the contact possibilities and then to operate when it suits me. I want to be able to work faster and more efficiently with all the tools and possibilities digitalisation offers me for one reason:
I would like to use the time gained for personal contacts. Maintaining my network, getting to know my customers and partners better and appreciating my counterpart with my time and presence.
Even in times of digitalization, important things are still discussed in person. No matter how long it takes. Whether this makes ecological sense is something else, but this is about a piece of evolution, as Ramona writes. Man is simply a social being.
I don’t get any trust for free
In the history of evolution, we humans have always been dependent on partners and had to avert danger. We have worked together and trust has always been the basis for this. We can quickly judge who we can trust and it takes some work to change a negative assessment.
In my view, the key to trust is two things:
- Personal contact not only to hear or read words, but also to interpret gestures, facial expressions and posture. In addition, we constantly analyze the tone, atmosphere and other social interactions of our counterparts.
- Reliability of the information we have received in conversations, in the sense of consequences. Is that what my interlocutor tells me reliably and what has been discussed? If so, regardless of whether the consequences for me are positive or negative, my interlocutor is reliable and this is the basis of trust.
If point 1 falls away, it takes longer until trust can be built up. If point 2 falls away, I’ll never get trust.
If I keep it that way, I will achieve success faster and cultivate more fulfilling relationships. To this day, I remember two people in particular, because they have always stood by their word without a previous personal relationship.
My first boss in a temporary job at the age of 16. My attitude took place by handshake and every promise was kept to 100%. Even after I quit, he promised me I could come back at any time. Two years later I did this and he kept his word. I can say I always gave everything I had in this job because I wanted to give back what I got.
The other person was my 85-year-old landlord. This business also took place by handshake and while I always treated his property as if it were mine, he invested in the house as if he were living there himself.
It has always been a long-standing and good relationship for both sides, which was based on the fact that one of the partners went into advance with his trust. It was never given by me, but it was always reciprocated.
Trust is the key to working life
As I have done in these two situations, trust works. It creates long-term success.
I would therefore like to reinforce Ramona’s questions once again and turn them into statements:
- Where I have confidence and can make mistakes to learn, I will grow and improve my performance every day.
- There I can express my ideas and opinions freely, I will improve the quality of my work every day.
- Wherever I am trusted and given freedom, I will be more creative.
What does this mean for everyday life?
From my point of view, I put the focus on personal contact during working hours and make reliability my most important basic principle.
If then the companies still give the freedom to design everything that lies outside of personal contacts completely free, then I can use the digitization to use the interests of everyone even better. This is based on trust.
And yes, trust can also be exploited. If this happens, I must be consistent and reliable in my actions. In case of doubt, this also means separation. Because when we look in the mirror and are honest with ourselves, we know that there are also people who take advantage of trust. But trust also implies – as in the two examples above – that it is taking and giving.
Try to go into advance with your trust and stick to the principle of reliability. You will be rewarded and presented, economically and emotionally more successful and happier.
Take care and have a happy day